Account Issues
- Customer Support > Account Issues
- I forgot the Secret Code from my account
- Sorry to hear that you have forgotten your Secret Code. Unfortunately, without this vital piece of information we cannot confirm that an account belongs to you. Please remember that your Secret Code is like your key into Webkinz World and cannot be replaced.
- I forgot My User name
- To retrieve your user name, we will require your first name, date of birth and one of the Secret Codes from your account. Please make sure the information you enter is the same as the information you entered when you first adopted your pet.
- Reset or Forgotten Password
- If you have forgotten your password, please click on the "Login" button on the menu to your left (or go to the Webkinz World homepage and click "Login"). Click "I forgot my Password." You will be asked for your username and Secret Code (any Secret Code from a Webkinz on your account will work). You.ll see some secret letters. Enter them and you.ll be assigned a new password. Please write it down carefully because it is case-sensitive. Go back to the login page and enter your username and new password. Click "Change Password" to change your password to something you.ll remember. Remember to keep this password a secret!
- Adopted a Pet on the Wrong Account
- - I want to transfer this newly adopted pet to another account
Separating pets is not something we do in Webkinz World. Once a pet has been adopted onto an account, it cannot be moved, transferred or removed.
- I want my new pet to be on my existing account
If you would like to merge two accounts, please be aware that this can only be done if you've started one of your accounts within the last 30 days. When you move a pet from one account to another, it's like starting over for that pet. They lose all items, rooms, and KinzCash they've acquired. Please be certain that you want to do this.
- Can I reset my account?
- If you have started a Webkinz World account within the past 30 days, it is possible for us to reset your account. Please be aware that if we do this, you will lose all pets, KinzCash, rooms, and items you have accumulated on your account. Resetting your account is like starting over. If you would like to do this, please fill out the form with the information we require.
- Can I change my User name?
- There are only two reasons for changing your user name:
1. Your user name is inappropriate.
2. You included personal information (full name, date of birth, phone number) in your user name.
If you would like to change your user name for either of these reasons, please fill out the form with the information we require. Please note that we will review each form and we have the right to decline your request if we do not feel your user name needs to be changed.
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