Customer Support
Account Issues
Are you having trouble with your new or existing account?
Adoption Issues or Questions About Secret Codes
Are you having problems adopting a pet or problems with your Secret Code?
Mazin' Hamsters Questions and Issues
Questions or Issues concerning Mazin' Hamsters.
Questions About Feature Codes
Wondering about your Feature Code?
Clubhouse
Want to turn access to KinzChat PLUS on or off?
Mobile Application Issues
Are you having issues with your Mobile applications?
Loading Issues
Are you having trouble loading Webkinz World?
Has Something Gone Missing?
Do you have a missing pet, KinzCash or other items?
I Keep Getting an Error Message
Do you have a missing pet, KinzCash or other items?
I Have Something Stuck!
Did a pet, vehicle or other item become stuck in your room?
Comments & Suggestions
Would you like to make a comment or suggestion about Webkinz World?