If you received an error after adopting the POTM please fill out the form below, explaining in detail the error you experienced.

If you believe that you unlocked a special prize in your account but did not receive it in your dock please fill out the form below specifying what type of prize (for example: charm forest tiara) and the type of activity that unlocked the prize (IE: searching for charms in fairy falls). Please note that while Webkinz World does not replace lost or missing items we can do our best to investigate the issue so please make sure to fill out the form as accurately as possible.

If you saw an error message not listed above, please fill out a form so we can investigate.