I Keep Getting an Error Message
- Customer Support > I Keep Getting an Error Message
- I see duplicated pets in the MY PETS section
- If you noticed duplicate pets in the "My Pets" section and you saw an error message that said "Invalid ID: 0", please fill out a form so we can investigate.
- Did you see a totally different error message?
- If you saw an error message not listed above, please fill out a form so we can investigate.
- I Cannot Load My Room
- If your account freezes when you attempt to load a specific room, please fill out the following form so that we can investigate.
- I don't have a pet bio for my pet
- If you see, "I'm sorry we could not load the bio for this pet", when you click on your pet bio please fill out the form below so we can investigate the issue.
- Did you see 'NAN seconds' when you tried to login to your account?
- If you saw this error message when trying to login to your account please fill out the form below so that we can investigate the issue further
- Did you see an error message when you use your KinzChat phone?
- Username does not exist
- If you see an error message that says your username does not exist when you are using your kinzchat phone please fill out the form below so we can investigate further
- Your username is already in use
- If you see an error message that says your username is already in use when you are using your kinzchat phone please fill out the form below so we can investigate further
- Could not connect to Kinzchat phone
- If you can not connect to the KinzChat phone please fill out the form below so that we may investigate the issue further