If you cannot see your pet in your room, please try going to the "My Pets" section in the "Things to Do" menu and clicking "Choose" next to the pet you'd like to choose.

You should be taken to the room where your pet is located.

If this does not work, please log out and log back in to your account.

If you still cannot see your pet in the room it is supposed to be in, please check that there are no objects or furniture in front of any of the doorways; sometimes the pet is trying to get in the room, and can't!

The only way KinzCash can go missing is if someone knows your username and password (or Secret Code) and has accessed your account. If someone has spent your KinzCash, it cannot be reimbursed. Please change your password by clicking on the "Login" button on the menu to your left (or go to the Webkinz World homepage and click "Login"). Click "Change my Password." You'll be able to create a new password. Please remember to make it something easy for you to remember but difficult for others to guess.

The only way an item can go missing is if someone knows your username and password (or Secret Code) and has accessed your account. If someone has removed or sold an item, it cannot be reinstated. Please change your password by clicking on the "Login" button on the menu to your left (or go to the Webkinz World homepage and click "Login"). Click "Change my Password." You'll be able to create a new password. Please remember to make it something easy for you to remember but difficult for others to guess.